Shipping
- We send your parcels all over the world with our delivery partners BPOST & Mondial Relay.
- The packages are prepared from Monday to Saturday, the preparation of the order is done within 24 hours of receipt of payment.
- Additional delays may be applied in exceptional cases by us or by our partners (excluding weekends and public holidays).
- To calculate the delivery costs, please choose your delivery method and your destination after validating your basket.
- To track the delivery of your package, a link is sent to you by email with your tracking information as soon as your order is shipped.
- Delivery is free to France, Belgium & Luxemburg for a minimum purchase of 60 € with Mondial Relay.
Returns & exchanges
- Any exchange must be reported in advance to Muslim Queens Customer Service, via the contact form available on our site: contact us.
- Indicate your order number when making contact.
- Shipping costs are not reimbursed.
- Items must be returned in their original packaging with the invoice.
- The products must be returned as soon as possible and no later than 14 days from the date of delivery of the item (s).
- Return costs are your responsibility.
- You will be reimbursed in the form of a credit note in order to make a new purchase on our store.
- Sale items are exchanged according to the stock limit (no refund).