Shipping

 

  • We send your parcels all over the world with our delivery partners BPOST & Mondial Relay.
  • The packages are prepared from Monday to Saturday, the preparation of the order is done within 24 hours of receipt of payment.
  • Additional delays may be applied in exceptional cases by us or by our partners (excluding weekends and public holidays).
  • To calculate the delivery costs, please choose your delivery method and your destination after validating your basket.
  • To track the delivery of your package, a link is sent to you by email with your tracking information as soon as your order is shipped.
  • Delivery is free to France, Belgium & Luxemburg for a minimum purchase of 60 € with Mondial Relay.

Returns & exchanges

  • Any exchange must be reported in advance to Muslim Queens Customer Service, via the contact form available on our site: contact us.
  • Indicate your order number when making contact.
  • Shipping costs are not reimbursed.
  • Items must be returned in their original packaging with the invoice.
  • The products must be returned as soon as possible and no later than 14 days from the date of delivery of the item (s).
  • Return costs are your responsibility.
  • You will be reimbursed in the form of a credit note in order to make a new purchase on our store.
  • Sale items are exchanged according to the stock limit (no refund).